LooptyHoops News, Tips, and Style Guide

  • How do YOU as a customer measure excellent service?

    What is most important to you when it comes to customer service? At LooptyHoops we are constantly innovating and fine-tuning our customer service. Here's an e-mail conversation with a recent client...what do you think? Is this good customer service? How can it be improved?

     

    Below is a sampling of the customer service you receive at LooptyHoops. These are all e-mails taken from our database with our customer Tom's permission. We hope you love the hoops, Tom!

    From: Susan (2/27/14)

    To: Grace

    Hi Grace,
    Tom is looking to replace a 16mm endless sterling silver hoop 2mm tube.  He said it is okay if it is a mm smaller or larger and he said it’s okay if it’s a little thicker, too.  Would you please let him know what we have?  I told him you would get back to him Thursday.
    Thanks!
    Susan

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    From: Grace (2/27/14)
    To: Tom

    Hi Tom,
    We do have Continuous Sterling Silver Hoops with a 2mm tube available in 15mm here. This is probably the closest match we have in terms of length and thickness. We also have a Continuous Sterling Silver Hoop that measures 17mm long and has a 3mm tube. It's 1mm longer and 1mm wider than the hoop you currently have. This is not currently on our website (we don't often get requests for 3mm or 4mm tubes), but I've attached a picture within this e-mail. One pair of these hoops is $17.
     
    Let me know if either of these are of interest to you and I'm happy to help you take the next steps towards getting a replacement hoop!

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    From: Tom (2/28/14)

    To: Grace

     

    Thanks for getting back to me.  These are the earrings that I currently own. It looks to be 15mm x 2mm but I am looking for your opinion.  I know that I am being a bit obsessive but I have been looking for a replacement for at least two years.  I have tried ordering from amazon in the past but what I get is never what I wanted. I would consider it in white gold if you should have such a thing.

    --------------------------------------------------------

    From: Grace (3/3/14)

    To: Tom

     

    Hi Tom,

    I agree, I think the hoop on the left looks like it measures 15mm by 2mm. From our selection, I think these hoops might be best: Endless 2mm Sterling Silver, All Sizes - 15mm. If you decide to order them and they aren't a good match, you can always return them and we will refund your purchase.

    Let me know how you'd like to proceed and I'm happy to help!

    --------------------------------------------------------

    From: Tom (3/12/14)

    To: Grace

     

    Do you know if these 2mm earrings are a full 2mm?  I have tried to replace them 3 different times from different vendors and all have been disappointing coming in at just over 1mm.  I have looked at many different malls and shops and am a bit frustrated.  I realize that I am fussy but I know what I want and am willing to continue hunting.

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    From: Grace (3/12/14)

    To: Tom

     

    Hi Tom,
    I'm sorry that you haven't been able to find a good match yet! I understand that that can be very frustrating. Hopefully one of our 2mm pairs is a perfect fit for you. I took a picture of the hoop next to a ruler and zoomed in so you can see it close up. Take a look and let me know if this is the width you're looking for.

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    From: Tom (3/12/14)

    To: Grace

     

    This is exactly what I am looking for.  I am going to order from your site today.  Thank you so much for your help and patience.

    --------------------------------------------------------

    From: Grace (3/13/14)

    To: Tom

     

    Tom,

    I'm so glad you found what you've been looking for! I'll keep an eye out for your order. Please let me know if I can be of further service to you!

    --------------------------------------------------------

    From: Tom (3/14/14)

    To: Grace

     

    I just ordered a pair of earrings.  The free shipping made the deal even sweeter.  Thanks.

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    Let us know how we can help YOU! Help us give you the best customer service experience possible by giving us feedback!

     

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