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Frequently Asked Questions

 How can I reach customer service?

Reach us by email anytime at You can also reach us by phone at (267) 645-9721.

How do I find my jewelry and checkout?
Looking for jewelry and hoops online can be a difficult task, and here at LooptyHoops we strive to make your search as easy as possible!  If you are interested in a specific style or size, you can browse our Collections page, which will provide you with many options to choose the category you are considering.  If you want to search for a specific style, you can simply type a size or attribute into the search engine at the top of the page and all available options will be shown that match your terms.  Once you have found the style you have been looking for, be sure to go to the product page and click on the dropdown menu to choose the size or color of your earrings.  Many of our hoops come in a variety of sizes, so choosing the right size from the drop down is necessary to get the hoops you want!  Be sure to check out our product photos and visit our size guide to decide what size is best for you.  Once you choose the size, you can simply add your hoops to your cart and checkout with ease using any credit card or even paypal.  If you need any assistance at all, do not hesitate to reach out to us by using our customer service options above!

Is it possible to return or exchange merchandise?

Of course. If you aren’t happy with your purchase, you can send it back to us within 30 days in its original perfect condition for a full refund or exchange.  Please see our Shipping & Returns policy for more details.

If you lose or damage just one of your earrings, many times it is possible for you to order just one to replace it.  Email us at for requests for single hoops!

How long will it take to receive my order?

Orders generally ship within one to three business day, and the estimated delivery within the domestic United States is 3 to 10 business days. (International orders may take a little longer.) Standard shipping to the U.S. is always free. Within the U.S., you can also opt for Priority Shipping (2-4 business days) for a flat rate of $15 or Express Shipping (1 to 3 business days) for $28 for your entire order.  

Where are you located?

LooptyHoops is located in Lansdale, Pennsylvania, and we only sell on the we like to think our reach is international!

Do you ship internationally?

Please see our Shipping & Returns policy page for our updated list of shipping destinations. If you would like us to ship to another location we do not offer, please reach out to us, and we'll see what we can do. 

My earrings don't close properly.  How can I adjust them?

For hinged earrings, use smooth-tipped needle-nose pliers to gently bend the post to line up with the notch on the opposite side of the earring. When the post meets the notch, you will hear a click.

For earrings with a click-down clasp, be sure the post clicks down into the clasp. If it's not tight enough, gently tighten the clasp with needle-nose pliers. Be careful not to make it too tight or the post won't click down and you will have to loosen it again.

Extensive care directions are included in a guidebook with each purchase.

My hoops are looking a little dull.  How can I clean them?

You can, of course, take them to your local jeweler for a cleaning. Or you can clean them yourself! Make a solution using equal parts water and gentle liquid soap, like Woolite or Palmolive. Heat the liquid in the microwave prior to adding the jewelry. Let your hoops soak for no more than 15 minutes. Then brush them with a soft eyebrow brush or cloth, rinse them with warm water, and use a lint-free cloth to dry them.  

Can I write a review of the product I purchased?

We would love it if you would! A few days after you receive your order, you will receive an email asking you to review the product you purchased. (It may take a day or two for your review to appear on the product page.) You can also write a review anytime directly on the product's page. We love the feedback!

I need to buy a gift but I'm unsure what to pick.  Any suggestions?

It's hard to go wrong with a gift card - just let them pick out exactly what they want. Anything from our Best Sellers collection is also a safe bet, as it features our most crowd-pleasing and popular items. Check out our Gift Center for gift guides and other gifting options.

My purchase is a gift.  Do you offer gift-wrapping?  Can I include a personalized message?

Yes and yes.  We can gift-wrap your purchase and even include a personalized, hand-written note - all for free.  Visit our Gift Center for details.

How do I put on continuous, endless hoop earrings?

Gently twist your hoops sideways and place your earlobe in the center. Be careful not to bend the hoops outwards into a U-shape; this could make your hoops misshapen.  You can also review our helpful video on putting on endless hoops.  The larger the earring, the easier they are to put on.  If you think that 10mm will be too difficult to put on, we suggest trying the 12mm or 15mm for greater ease.

How can I clean tarnished silver hoops?

We recommend using liquid silver polish to make tarnished silver shine again.  You can pick up liquid silver polish at a jewelry store and at some drug stores. Just dip the hoops in the cleaning solution quickly and rinse off with water immediately afterwards or use a paste and a soft cloth to remove the tarnish and polish the silver.  You can learn how to clean your tarnished silver by watching our instructional video here:  Video Blog:  How to clean tarnished silver.

How can I safely leave my jewelry for repair?
Be sure the jewelry store gives you a receipt for the jewelry that you left to be repaired that specifies as many details of your jewelry as possible, including the type of metal, the length of any chains, the weight of the piece, the size and type of any gemstones, an "internal mapping" of any diamonds, any flaws or imperfections, and the insured value.  For more information, review our helpful guide.    

What's the best way to travel with my hoop earrings?

Many hoop earrings are hollow, so they require special care.  When travelling, wrap each hoop separately in soft cloth or tissue, and then put both in a box to protect them from being dented or bent.  And be sure to leave them in a safe spot in your hotel room while you're gone, such as your in-room safe or a safe deposit box behind the hotel's front desk.

Watch our video today for more great tips when travelling with your jewerly! 

Can I sleep in my hoops?

It is not a good idea to sleep in hoop earrings larger than half an inch.  This can potentially dent or bend the earrings, and even cause undo stretching of your piercing.

Can I swim in my hoops?
It's not a good idea.  Body surfing or swimming can pull a hoop earring right out of your ear and send it to the bottom of the sea or pool.  We recommend that you remove your hoops before going in the water and put them in a pouch that you brought for this purpose and then put it in a safe place.

I have metal allergies.  What should I look for when purchasing hoop earrings?

When you have metal allergies, finding suitable jewelry can be a challenge, as jewelry metals often include alloys that can irritate the skin.  Some metal allergies begin in childhood while others develop later in life, and they do not go away and can even worsen with repeated exposure. You should look for jewelry composed of platinum, palladium, sterling silver with argentium, titanium, tungsten, and yellow gold higher than 14 karats. Peruse our guide on shopping with metal allergies for more information.

Why should I insure my jewelry?

We highly recommend that you insure valuable and/or sentimental jewelry that you own. This will allow you to replace those pieces that mean so much to you; you don't even have to know how you lost the jewelry for the insurance company to replace it.  And you can use the insurance money to buy the same piece or something else...just put the money in your account for future use.

How do I insure my jewelry?

There are two types of jewelry insurance: scheduled and unscheduled.

Any jewelry valued over a certain amount needs to be specified, or "scheduled," on your homeowners policy.  This "certain amount" varies with insurance companies but could be in the range of $1,500 to $10,000.  This usually means an appraisal is required, such as from a local jeweler by appointment.  Ask for a conservative value, because you will pay insurance based on the dollar value the appraisal states your piece is worth.

Your homeowners policy allows you to also add "unscheduled coverage," meaning that you take all the other jewelry you have, add up its worth mentally, and ask for coverage in that amount.  This does not include the items that need to be covered under your scheduled insurance as described above. It is a good idea to line up your pieces and take photographs to keep for your own records.

Consult our guide to insuring jewelry for additional recommendations.