Frequently Asked Questions

Where are you located?

LooptyHoops is located in Philadelphia, Pennsylvania, and we only sell on the internet...so we like to think our reach is international!

How can I reach customer service?

To reach us by email, please complete our Contact Form. You can also reach our company's founder Susan Smith by phone at (714) 404-2491.

How long will it take to receive my order?

Orders generally ship within one business day, and the estimated delivery is 3 to 10 business days. Standard shipping is always free. You can also opt for Express Shipping (1 to 4 business days) for a flat rate of $25 for your entire order.  Please be advised that we only ship within the United States of America and Canada. For more information, please review our Shipping & Returns policy.

Is it possible to return or exchange merchandise?

Of course. If you aren’t happy with your purchase, you can send it back to us within 30 days of receipt for a full refund or exchange. If you lose or damage just one of your earrings, many times it is possible for you to order just one to replace it.  Please see our Shipping & Returns policy for more details.

My purchase is a gift.  Do you offer gift-wrapping?  Can I include a personalized message?

Absolutely.  We can gift-wrap your purchase and even include a personalized, hand-written note.  Please review our free Concierge Service for details.

I need to buy a gift but I'm unsure what to pick.  Any suggestions?

Our Best Sellers collection is always a safe bet, as it feature our crowd-pleasing and most popular items.  Also, take a look at our Birthstone Gift Guide and our Anniversary Gemstone Gift Guide for more gift ideas.

How do I put on continuous hoop earrings?

Gently twist your hoops sideways and place your earlobe in the center. Be careful not to bend the hoops outwards into a U-shape; this could make your hoops misshapen.  You can also review our helpful video on putting on endless hoops.

My earrings don't close properly.  How can I adjust them?

For hinged earrings, use smooth-tipped needle-nose pliers to gently bend the post to line up with the notch on the opposite side of the earring. When the post meets the notch, you will hear a click.

For earrings with a click-down clasp, be sure the post clicks down into the clasp. If it's not tight enough, gently tighten the clasp with needle-nose pliers. Be careful not to make it too tight or the post won't click down and you will have to loosen it again.

My hoops are looking a little dull.  How can I clean them?

You can, of course, take them to your local jeweler for a cleaning. Or you can clean them yourself! Make a solution using equal parts water and gentle liquid soap, like Woolite or Palmolive. Heat the liquid in the microwave prior to adding the jewelry. Let your hoops soak for no more than 15 minutes. Then brush them with a soft eyebrow brush or cloth, rinse them with warm water, and use a lint-free cloth to dry them.  

How can I clean tarnished silver hoops?

We recommend using liquid silver polish to make tarnished silver shine again.  You can pick up liquid silver polish at a jewelry store or some drug stores. Just dip the hoops in the cleaning solution quickly and rinse off with water immediately afterwards or use a paste and a soft cloth to remove the tarnish and polish the silver.  

You can also polish silver right at home in a few easy steps, using items around the house. All you need is a pot of hot water, some salt, aluminum foil, some tongs, and about five minutes. Check out our handy step-by-step guide on cleaning tarnished silver for details.

How can I safely leave my jewelry for repair?

Be sure to leave the jewelry store with a receipt that specifies as many details of your jewelry as possible, including the type of metal, the length of any chains, the weight of the piece, the size and type of any gemstones, a "map" of any diamonds, any flaws or imperfections, and the insured value.  For more information, review our helpful guide.    

What's the best way to travel with my hoop earrings?

Many hoop earrings are hollow, so they require special care.  When travelling, wrap each hoop separately in soft cloth or tissue, and then put both in a box to protect them from being dented or bent.  And be sure to leave them in a safe spot in your hotel room while you're gone, such as your in-room safe or a safe deposit box behind the hotel's front desk.

Can I sleep in my hoops?

It is not a good idea to sleep in hoop earrings large than half an inch.  This can potentially dent or bend the earrings, and even cause undo stretching of your piercing.

Can I swim in my hoops?

It's not a good idea.  Body surfing or swimming can pull a hoop earring right out of your ear and send it to the bottom of the sea or pool.  We recommend that you remove your hoops before going in the water and put them in a pouch that you brought for this purpose and then put it in a safe place.

I have metal allergies.  What should I look for when purchasing hoop earrings?

When you have metal allergies, finding suitable jewelry can be a challenge, as jewelry metals often include alloys that can irritate the skin.  Some metal allergies begin in childhood while others develop later in life, and they do not go away and can even worsen with repeated exposure. You should look for jewelry composed of platinum, palladium, sterling silver with argentium, titanium, tungsten, and yellow gold higher than 14 karats. Peruse our guide on shopping with metal allergies for more information.

Why should I insure my jewelry?

We highly recommend that you insure valuable and/or sentimental jewelry that you own. This will allow you to replace those pieces that mean so much to you; you don't even have to know how you lost the jewelry for the insurance company to replace it.  And you can use the insurance money to buy the same piece or something else...just put the money in your account for future use.

How do I insure my jewelry?

There are two types of jewelry insurance: scheduled and unscheduled.

Any jewelry valued over a certain amount needs to be specified, or "scheduled," on your homeowners policy.  This "certain amount" varies with insurance companies but could be in the range of $1,500 to $10,000.  This usually means an appraisal is required, such as from a local jeweler by appointment.  Ask for a conservative value, because you will pay insurance based on the dollar value the appraisal states your piece is worth.

Your homeowners policy allows you to also add "unscheduled coverage," meaning that you take all the other jewelry you have, add up its worth mentally, and ask for coverage in that amount.  This does not include the items that need to be covered under your scheduled insurance as described above. It is a good idea to line up your pieces and take photographs to keep for your own records.

Consult our guide to insuring jewelry for additional recommendations.